Refunds & cancellation

If a shop plan isn't right for you, write to support@stampyard.app within 14 days of payment and we'll refund it in full — no reason needed. After 14 days a yearly plan runs until its renewal date and is not refundable, except where the law says otherwise.

Email support@stampyard.app from the address on your account with your shop name and the payment date, or the receipt number from the Plan tab. We reply within one working day.

Approved refunds go back to the original payment method through Razorpay. Banks typically show the money within 5–7 working days of us approving it.

You can cancel any time from the Plan tab or by writing to support. Your plan limits stay active until the renewal date you already paid for, then the shop falls back to Starter limits. Nothing is deleted — anything above the Starter limit simply becomes read-only until you buy a plan again.

If a payment fails but money left your account, or you were charged twice, send us the payment reference and we'll trace it with Razorpay and return it. Failed payment attempts are usually released by your bank on their own within 5–7 working days.

Stampyard is a digital service. Access is enabled on your account as soon as payment is confirmed, so there is nothing to ship and no delivery charge. Free printable QR stands are downloads you print yourself.

Stamps, reward codes and scratch prizes have no cash value and cannot be refunded or exchanged for money. Problems with a specific reward should go to the shop that issued it, or to us if the shop can't help.